CASUALTY AND EMERGENCY SERVICES  
* Phone Number of Casualty :- 0612-2670132 Ext. 244          ( round the clock)  
* Location:- IGCC is located at the western end of the PMCH campus in front of the RSB & Auditorium  
* These services are available 24 hour a day, throughout the year.  
* Anyone with urgent medical problem can seek consultation/treatment in the Casualty  
* If Doctors decide that you need urgent medical intervention, you will be registered at the casualty registration counter, on charge of Rs. 5 and proper medical care will be provided promptly  
* Casualty has dedicated team of Doctors (Casualty Medical Officers from major specialties i.e. Medicine, Surgery, Orthopedics, Plastic Surgery, Neurology. Obstatrics Opthalmology, ENT  & Pediatrics and Junior Residents), Nurses, Paramedics and Orderlies etc. to provide urgent medical services.  
* We endeavor to provide medical care (incl. Investigation & treatment) at the earliest possible time.
However, in view of extreme workload in casualty (more than 300 patients seek consultation per day) those cases that are not so urgent may have to wait for some time.
 
* The treating doctors will call any specialist/super-specialist, who is available on call for urgent consultation as and when required  
* In serious cases treatment/management gets priority over paper work like Registration/Medico-Legal requirements  
* Casualty has fully equipped Emergency Operation Theatre for any urgent surgery etc  
* The casualty is fully equipped with all modern gadgets like monitors, ventilators, nebulisers, defibrillators, central O2 and suction supply etc.  
* All urgent investigations like Blood Biochemistry, Urine, Blood Gas Analysis, ECG,  X-ray,  C.T. Scan, etc. are available for casualty patients round the clock  
* All medicines and surgical items like available in casualty are provided free of cost..  
* Facilities like patient trolleys are available ate the entrance of casualty.  
* Public utilities like toilets, waiting area with Tea/Coffee/Snacks, fans, chairs etc. are likely to be available  
  OUT PATIENT DEPARTMENT (OPD) SERVICES  
* OPD SCHEDULE - Click here to see the OPD Schedule  
* Location:-  OPD services are situated is scattered in the different building nearto the Central OPD registration counters at the south Eastern part of the PMCH campus  
 

 

    Registration Time

       Consultation Time

General OPD

    8:00 a.m. to 1:30 p.m.

       8.30 a.m. to 2:00 p.m.

Speciality Clinics

  Winter -:3:00 p.m. to 5:00 p.m.
  Summer-:4:00 p.m. to 6:00 p.m.

       3:00 p.m. to 5:00 p.m.
       4:00 p.m. to 6:00 p.m.

 
* OPD Registration Ticket is available on payment of Rs. 5/- at the central OPD Registration counters after revealing the Demographic details of the patients. OPD Registration ticket consists of two sheets separated by carbon paper.  
* You have right to consult any doctor/ consultant  
* Patients are seen on first come first serve basis. However, out of turn consultation may be provided in case of emergency or to senior citizens.  
* For consultation in Speciality and Super-speciality clinics, you need to have referred from general OPD of PMCH or any Government Institution  
* Speciality Clinics - (for details contact OPD registration executives enquiry counter in OPD)  
* Super Speciality Services:- following Speciality Services are provided on weekdays evening clinic  
   Endocrinology / diabetics      -     Monday
 Gastroenterology                   -     Wednesday 
 Urology & Neurophysician      -     Thursday 
  Nephrology                             -     Friday 
 
* Investigations: After OPD consultation, the treating doctor will fill up the requisition forms for various investigations & direct/guide you to the concerned lab /dept  
* Sample collection centre for Blood, Urine, Stool etc. – at the single window Clinical Pathology OPD wing  
* Sample Collection Timings are:-  9:00 a.m. to 12:00 p.m.  
* Certain specialized investigations are done on particular days only  
* The report normally reaches the concerned OPD on the next OPD day.
 
* Certain investigations are done free of charge while others are charged as per the prevailing norms fixed by Government. Patients should Deposit the money only at the designated hospital Cash Counters and obtain the proper receipt.
 
* Due to excess work load, waiting period exists for certain investigations like X-Ray, CT, USG etc.
Patients are given future dates by the concerned departments. However, these may be done out of turn in urgent situations, on recommendation of the treating doctor.
 
* Many facilities are provided at OPD level e.g. ECG, Plaster, Injection and Immunization Room, Contraception and MTP Services, Minor Surgical Intervention, Physiotherapy, Bronchoscopy, Endoscopy, EEG, EMG, NCV, ECHO, Audiometry etc  
* Medical fitness / Medical examination and other such certificates are issued after paying the requisite fees. For this purpose contact the central registration office, as well as cashier of superintendent OPD  
* The decision to admit a patient rests with the treating doctor. The patient will be admitted only if, a vacant bed is available but in case of emergency, out of turn admission may be done.  
* OPDs have waiting hall with chairs, public utilities like drinking water & toilets  
* You should park your vehicle in the parking only  
* To meet day-to-day needs of patients, there is Sudha booth, canteen , medical stores and STD booths in the campus.  
  INDOOR SERVICES ( IPD )  
* All in-patients receive treatment by team of Resident Doctors and Nurses, available round the  clock, under the supervision and guidance of Faculty Members of PMCH.  
* Hospital Attendants are available in different wards to help in patient care and related activities.  
* All the wards are fully equipped with modern gadgets & equipments e.g. ventilators, monitors, defibrillators, nebulisers; central O2 & suction supply etc. to provide top quality medical care  
* Indoor services have central air conditioning, hot and cold water, toilets, portable X-ray machines,
ECG  services , Generator back up, emergency lights, internal telephone, chairs for attendants etc.
 
* Waste disposal is done as per the established rules (Biomedical waste management and handling
rules, 1998) and utmost care is taken to keep the premises neat and clean.
 
* Every inpatient is provided with two attendant passes  
* Visitors are allowed only during notified visiting hours i.e. 4:00 p.m. to 6:00 p.m.  
* Special Investigations like USG, CT  etc. are changed as per the rates approved by Government
and revised from time to time.
 
* For very poor patients, on recommendation of treating Doctor, the hospital charges may be waived off by Med. Supdt./ his nominee and costly drugs / surgical items may be provided by the hospital.
Financial assistance is also available through CM’s Relief Fund, NIAF and other such funds. You may contact Medical Social Service Dept. & Welfare Officer in this regard
 
* Bed linen is changed at the time of admission, thereafter on every alternate day and also whenever required.  
* Food is served three times a day. Also, Tea is provided in the morning.  
* Facilities provided in private ward - Each room has - attached toilets & bath room,   bed for attendant, chairs and table, geyser, emergency light, phone with incoming facility etc.
 
* Destitute unattended patients are provided with attendants from hospital, drugs & surgical items are provided from hospital and all hospital charges are waived. Medical Social Service Officers help in location and calling the relatives / family members of unattended/unknown patients Destitute patients are relocated to some destitute home after discharge from hospital.  
* Short Admissions requiring stay for less than 24 hours are done for minor illness/some investigations/Interventions.  
* Day care facility is available for certain types of operations. e.g. laproscopic surgery; day care, chemotherapy; blood transfusion, dialysis, endoscopies and similar interventions.  
* Operation Theratres -The institute has fully equipped modern Operation Theatres, where all kinds of major and minor surgeries are performed using the latest techniques and technology
 
* For routine surgeries, the respective departments maintain waiting list. Patients are called and operated upon as per the waiting list. But, in case of emergencies/urgencies, the out of turn surgeries are also performed, at the discretion at the treating doctors  
* ICUs The hospital has fully equipped Main to provide expert ICU care. There are ICUs/HDUs in few wards of main hospital. Patients requiring urgent ICU care are admitted to ICUs at the discretion of treating Doctors.  
* Laboratory Services - Emergency Lab - 24 hours, throughout the year, for all emergency investigations  
*

Routine Lab - Sample Collection Timings: Weeks Days  - 9:00 a.m. to 12:00 p.m. All type of routine and special investigations incl. Biochemical, microbiological, pathology,  immunology and genetic studies are done at PMCH

 
* Blood Bank:-  PMCH has a licensed modern, state of the art Blood Bank that functions 24 hours a day and provides facilities for blood donation, storage, issue of blood and its components. Strict precautions are taken and testing is done to prevent any borne infection. If your patient requires blood transfusions, then you are requested to arrange healthy blood donors for donating blood in order to reduce shortage of blood  
* Miscellaneous Facilities- Ambulance facility is available to transfer patients to other hospitals or meet any exigency/disaster situation  
  RESPONSIBILITIES OF USERS  
* The success of this charter depends on the support we receive from our users  
* Please try to appreciate the various constraints under which the hospital is functioning. On an average, 1400 patients attend the OPD daily & more than 300-400 patients visit Casualty daily  
* Please follow the rules and regulations of the hospital while inside the hospital campus  
* Please do not cause inconvenience to other patients by crowding or making noise unnecessarily  
* Please help us in keeping the hospital and its surroundings neat and clean  
* Please don't argue with security guards, show your passes when asked for & help maintain the order and peace inside the hospital premises.  
* Please use the facilities of this hospital with care and do not damage/ spoil hospital property.  
* Beware of Touts & unauthorized persons. Don't indulge in any money transactions with them  
* The Hospital is a No Smoking Zone  
* Please refrain from demanding under favours from the staff and officials.  
* Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital  
* Visiting Hour :   6:00AM – 7:30AM * 4:00PM – 6:00PM  
  GUIDELINE FOR PATIENTS  
  OPD of main hospital has General and Speciality OPDs of all the clinical departments  located on different buildings.  
  All Patients have to make OPD card against payment of Rs. 5/- at Central Registration from 8:00 AM to 01:30 PM.  
  The registration timing for General OPD in morning is 8:00 AM to 01:30 PM. and for Speciality clinic from 3:00 PM. to 5:00 PM. depending on the concerned clinics in winter & from 4:00 PM. to 6:00 PM  
  For consultation in Speciality clinics the patients are either refereed from the General OPD or by referral from the outside hospital.  
  There are no separate private OPDs but patients can also have Speciality consultation by prior appointments either the respective department on the respective OPD days of the consultants  
  To avoid overcrowding please don't bring more than one attendant  
  Please bring brief medical summary of pervious treatment along with all investigations reports etc.  
  In case of any problem contact the Superintendent PMCH, Patna  
     

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